Frequently Asked Questions

Revisions


We allow up to 2 sets of edits per project without incurring additional design fees of $35 per hour for revisions.




Materials


A. All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin

B. Electronic files may be delivered in the following format:

Email
Word Documents
TXT
PDF
JPG
GIF
TIF

*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi). Images that are not sent in high resolution will result in poor print quality. BOWENS ENTERPRISE will not be held responsible, and reserves the right to decline projects due to poor quality images.

C. All text supplied must be typed. (DOC, TXT, or Email). There will be a $35 fee for text that must be typed by BOWENS ENTERPRISE.

D. If a specific image is desired, but no high resolution image has been supplied by the client, a $25 fee that will be added.

E. Hard copies will be returned ONLY when accompanied by a self addressed stamped envelope.




Payments


A. All projects require a deposit before the job can begin. NO EXCEPTIONS. Deposit is determined by job type.

B. Payment type accepted:

Cash

Check (no job will be released until check is receive, and cleared)

Paypal (orders over $500 require an additional fee of 3% that will be added to your total.)

Credit Card (orders over $500 require an additional fee of 3% that will be added to your total.)

C. Balance must be received before finish product is released or sent to print.




Printing


BOWENS ENTERPRISE subcontracts all print work and will not be held responsible for printer related issues such as delays in printing,




Proofing


Prior to print all clients will have the opportunity to review/proofread each job to ensure accuracy. Once the job receives approval for print NO CHANGES MAY BE MADE. We are not responsible for any misspellings, punctuation or formatting after your last approval.




Deliveries


A. Once project is complete and printed, it is the clients’ responsibility to pick up, or arrange to have their project picked up.

B. The client is responsible for any shipping fees.




Turnaround


A. Our standard turnaround time is 3-5 business days for our simple designs.

B. Please allow 4-6 weeks for web design.

C. Printing turnarounds vary depending on the size of the project.




Expedite Fee


An additional Expedite Fee will be charged to clients that request their project to be completed within less than 48 hours. Fees will vary!




Refund & Cancellation Policy


Graphic Design Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Bowens Enterprise and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Web Development Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Bowens Enterprise and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Search Engine Optimization, Internet Marketing and Social Media Optimization Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and Bowens Enterprise does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Bowens Enterprise in initiating services. If a project is cancelled or postponed, all monies paid are retained by Bowens Enterprise and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Chargebacks If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment. Website Hosting Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. Bowens Enterprise reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.





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